Items may be returned within in 7 days of receiving product. It must be in new/unused condition. There is a 20% restocking fee on all returns unless there is a manufacturer defect. Exchanges of product is welcome at full value in cases of manufacture defect. Email us to discuss your situation and we will guide you through the process. Return shipping charges are not refundable. Once the merchandise is inspected, you will be contacted to make arrangements for the refund or exchange.